Measure and Address System Latency

Latency is the amount of time it takes for data to get from one point to another. Measuring your system's latency can help determine whether your system is performing optimally. Use the instructions below to test your system's latency.

  1. Log in to Insight.
  2. Select System Check from the Utilities menu.

  3. Click Test your connection.

  4. Click Latency Test.

  5. Click Stop Latency Test.
  6. Review your system's average latency. If your average latency is exceeding 80 ms, contact your Internet Service Provider and report the issue and ask them for the best way to resolve the situation. Sometimes resetting or provisioning your router can resolve the problem.

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