
View and Print Attachments
You can view documents in the Attachments tab and the Manage Attachments window. These documents include faxes, insurance authorization, insurance correspondence, picture IDs, insurance cards, medical reports, Plan of Care approvals, and referrals.
Note: Faxes are only displayed in the Attachments tab.
In the Attachments tab, INSIGHT only displays attachments that are related to the current case. If you have not chosen a case (by clicking on the case in the Case Information tab), then the display defaults to the most recently added case.
In the Attachments tab, if you select Show Documents for All Cases, then you will be able to see all attachments for all cases. However, you will not be able to edit, move, or delete attachments that are related to other cases.
You view all documents the same way, but faxes have different controls than other documents, so they are documented separately.

View faxes
When you send a fax from INSIGHT, the fax is saved as a PDF. You can view the PDF in the Attachments tab in the Client Editor. INSIGHT identifies faxes in the Type field.
- Open the Client Editor. Click
on the toolbar, press F9, or on the Edit menu, click Clients.
- Open the patient record. See Open a Client Record for instructions.
- Click the Attachments tab or press F6.
- Click the fax that you want to view.
Here is an example of a clinical report that was faxed to a referring physician.
Fax controls
Hover the mouse over the fax to see the control panel. It is very similar to other PDF-viewing programs.
Control | Function |
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Save a copy of the document. |
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Print the fax. |
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Page up or page down. |
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Page number and number of pages in the document. Change the first number to jump to a different page. |
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Decrease or increase document magnification. |
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Use the PDF controls.
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View scanned documents in the Attachments tab
You can view the documents scanned into INSIGHT directly and files attached to patient records in the Attachments tab in the Client Editor. INSIGHT identifies what the document is in the Type field.
- Open the Client Editor. Click
on the toolbar, press F9, or on the Edit menu, click Clients.
- Open the patient record. See Open a Client Record for instructions.
- Click the Attachments tab or press F6.
- Click a document to view it.
Here is an example of a home exercise program that was emailed to a patient.
Attachments tab controls
Control | Function |
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In the Attachments tab, if you select Show Documents for All Cases, then you will be able to see all attachments for all cases. However, you will not be able to edit, move, or delete attachments that are related to other cases. |
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In order from left to right: fit page height, fit page width, and view full size (100 percent). |
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Selection zoom; drag to select an area and then click the ![]() |
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The number is the magnification; change it to change the magnification. Click Click up to increase magnification by 5 percent, click down to decrease magnification by 5 percent. |
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Page number and number of pages in the document. Change the first number to jump to a different page, or click the arrows to navigate forward and back through the document. |
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Enter a page number to jump to that page. |
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Print the attachment. |
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Do not use unless you are reassigning the same Physiotec Home Exercise Program (HEP) exercises from a prior appointment to the current appointment. |

View documents in the Manage Attachments window
The controls in the Manage Attachments window are fully documented in Attach, Edit, and Print Documents.
You can view documents that have been attached or scanned into INSIGHT, but not faxes.
- Click
to open or click
in the Client Editor to open the Manage Attachments window.
- In the Document Type section, select the kind of document that you want to view.
- In the Name list, click the name of the patient for whom you want to view documents.
- If the patient that you select has a scanned document in the selected category assigned to their record, then INSIGHT displays the document.
View controls are similar to Attachments tab controls.