Biller

The Biller section contains help documentation specific to the biller role in the clinic. Biller tasks include charge and claim processing, payment processing, claims follow up, period close, and sending out patient statements.

Billing Introduction

The introduction section contains help documentation on how to use the basic functions in Insight Billing and how billing works in the Insight platform.

Task List

The task list section contains help documentation about how to create, edit, complete, and otherwise work with the task functionality in Insight.

Charge Processing

The charge processing section contains help documentation about how to process charges in the Insight Billing module.

Claim Processing

The claim processing section contains help documentation on how to submit claims for processing using the Insight Billing module.

Claims Follow-Up

The claims follow-up section contains help documentation on how to follow up on unpaid and denied claims, and how to resubmit claims for reprocessing.

Payment Processing

The payment processing section contains help documentation on how to process payments, how to manage ERA files, post payments, and complete other payment processing tasks.

Statements

The statements section contains help documentation on how to run and print monthly patient statements that can be sent out.

Period Close

The period close section contains help documentation on how to run the period close report, troubleshoot issues, and reconcile monthly close to deposits.

Billing Training Videos

The videos are designed to teach clinic billing staff the processes and procedures surrounding use of the Clinicient INSIGHT Billing system.

Upload Deposit Information

If you are a Total INSIGHT customer, then you will upload EOB and deposit information to Clinicient using the secure file transfer (SFT) site. This page contains the procedure to do that.

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