Troubleshoot AR History Report, Period Close
Use the following troubleshooting instructions if the AR History by Payer Financial report does not match Period Close report.
- Verify the date parameter on the AR report and Period Close are the same.
- Effective Date (on AR report) and Close Date (on Period Close) should be the last day of the month you are closing.
- Transaction Date (on report) and Include Post Date thru (on Period Close) should be the last day you posted a payment dated for the month you are closing - typically this will also be the last day of the month you are closing.
- If the data parameters match and you still do not balance, log out and log back in and try to match the numbers again. If the numbers still do not match, enter a support ticket with the following information:
- Date parameters used in the AR report and Period Close.
- Totals from the AR report and Period Close.
Note: If you close a period in error, contact support to delete the period.